While we don’t offer free diagnostics or troubleshooting, we’d love to help get your water feature back in top shape. We can typically schedule a dedicated service call within 1 to 14 days to perform a full inspection and provide expert recommendations. Please give us a call at 706-851-4425 to book a service call.

Our deep cleaning service is designed to make your water feature look brand new again. Whether you have a koi pond, water garden, or fountain, our process includes: • Safe Fish Care: Fish are carefully moved to a spacious, aerated holding tank. • Complete Muck Removal: We remove all debris and sludge from the bottom. • Feature Detailing: We deep clean the liner, rocks, and gravel, repositioning stones as needed. • System Maintenance: Full cleaning and inspection of pumps, filters, and plumbing. • Plant Care: Aquatic plants are trimmed and thinned for the season. • Safe Refill: We treat the water to neutralize chlorine/chloramines before returning your fish.

Annual cleaning usually suffices for the vast majority of koi ponds with the stipulation that the pond is maintained properly for debris, plant overgrowth, microbiology and other normal aspects of pond care.

We recommend spending about 5 minutes daily on pond maintenance. This includes enjoying your pond, scooping leaves and debris, feeding your fish, and checking the skimmer basket every 1-7 days. To keep your pond in top shape, trim fast-growing plants periodically and avoid overfeeding your fish to prevent algae. Monthly applications of beneficial bacteria can also help manage biomass accumulation.

The type of filtration system needed for koi ponds can vary. Generally, the best filtration is biological. This means the water passes through multiple screens to remove large debris, then over filter pads and other media that house beneficial bacteria. The water also passes over rocks, gravel, and live plants that house more bacteria or consume water contaminants like nitrates. Additionally, the water is usually aerated using a waterfall, which prevents stagnation, bug larvae production, and oxygen depletion.